AC04: Notification of Service Disruption for People with Disabilities

  • Policy #: AC04
  • Responsible Authority: Accessibility Advisor, Human Resources
  • Approval Authority: President's Executive Committee
  • Executive Sponsor: Vice President, Human Resources
  • Approval Date: 2010/12/22
  • Last Reviewed: 2010/12/22
  • Mandatory Revision Date: 2015/12/22
  • Downloadable Version: Notification of Service Disruption for People with Disabilities

PURPOSE

In accordance with the Accessible Customer Service Standard, a regulation under the Accessibility for Ontarians with Disabilities Act, 2005, Algonquin College is required to provide notification of temporary disruptions in facilities or services made available for persons with disabilities.

SCOPE

This policy applies to all campuses and areas of the College. 

DEFINITIONS

Word/Term

Definition

Service disruption

A planned or unexpected interruption in the

facilities or services

Planned service disruption

Disruption known at least three days in advance

Unplanned service disruption

Disruption without prior notification

Accessibility for Ontarians with Disabilities Act, 2005

Provincial legislation

POLICY

Algonquin College recognizes that persons with disabilities often make special arrangements in order to access our goods and services (for example, they may book accessible transit, or arrange for someone to drive them to and/or from the College.) The College will provide notice of service disruptions when any facility, technology, or service that a person with a disability usually uses to access our goods and services is temporarily unavailable, or is expected to be temporarily unavailable in the near future.

Temporary disruptions in services and facilities may occur due to reasons that may or may not be within the College’s control or knowledge. The College will provide prior notice of planned disruptions. In the case of unplanned service disruptions, the College will make reasonable effort to provide timely notice, recognizing that in some circumstances, such as in the situation of unplanned temporary disruptions, advance notice will not be possible.

Information to be included in notice 
The College will make reasonable efforts to provide notice of the disruption to the public, including:

  1. information about the reason for the disruption

  2.  its anticipated duration

  3.  a description of alternative facilities or services, if any, that may be available. 

Manner of notification
When temporary disruptions occur to the College’s services or facilities, the College will provide notice in the most effective way possible which could include:

  1. myAlgonquin

  2. Information Algonquin

  3. Blackboard

  4. Post in visible places

  5. Departmental websites

  6. Any other method that may be reasonable under the circumstances (ie:  e-mail or LCD screens display) as soon as reasonably possible

  7. Departments will inform the Accessibility Advisor and the Manager of the Centre for Students with Disabilities   

PROCEDURE                                                                           

               Action 

Responsibility

 1.       Planned service disruption                                                                                

In the event of a planned service disruption, the following steps must be taken:

i.  Post signage on-site at least two (2) days prior to the disruption.

ii.  Post a notice on the Accessibility Office website.

iii.  Provide notification on myAlgonquin or other means deemed appropriate for the situation.

iv.  When appropriate, inform the Manager of the Centre for Students with Disabilities. 

Manager or designate

2.       Unplanned service disruption

In the event of an unexpected temporary disruption in service, the following steps must be taken:

i.  Post signage on-site, as soon as possible.

ii. Post a notice on the Accessibility Office website.

iii.  Provide notice on myAlgonquin or by other means deemed appr0priate for the situation.

iv.  When appropriate, inform the Manager of the Centre for Students with Disabilities.                                                             

Manager or designate

SUPPORTING DOCUMENTATION
Appendix 1         Notification template 

  

RELATED POLICIES
AC02      Client Service Standards for Persons with Disabilities
AA24     Disruptions to College Activities

RELATED MATERIALS

Accessibility Standards for Customer Service