Leading a Diverse Workforce (Certificate)

How You Will Benefit

This program offers managers cutting edge diversity knowledge using skill-building technologies that promote an inclusive workplace culture for improved employee retention.

Over the course of this program, you will learn to:

  1. Develop approaches that value employee diversity along with individual and organizational culture.
  2. Develop your skills to coach, mentor and communicate effectively with diverse employees.
  3. Outline strategies to integrate new employees effectively into your organization.
  4. Develop and implement strategies to prevent and resolve conflicts.
  5. Learn to identify high potential employees and deliver effective performance appraisals.
  6. Assess and measure diversity initiatives.

Workshop Description

Leading an Engaged and Diverse Workforce
This program uses skill-building technologies that promote an inclusive workplace for improved employee retention.

Cost for the full certificate program is priced at $3345. Each online component starts at least one week prior to your in-class session. For your convenience these courses can be taken in any order or taken as separate courses.

Attend the entire program to fulfill your role as an experienced manager to onboard new recruits; to keep your employees engaged and productive; to measure and manage performance; to provide effective feedback; and to identify and develop your high potential employees.

EMPLOYEE ENGAGEMENT AND RETENTION
Pre-course: 4 hours online and independent study
Day 1 in the classroom: Leveraging Diversity for an Evolving Workforce
Independent study: 4 hours of online or independent learning between days
Day 2 in the classroom: Employee Engagement and Retention

Leveraging Diversity for an Evolving Workforce
During your first classroom day, you will cover the answer to the question "what is diversity" and review cultural dimensions as the basis for valuing diversity.

Time is spent on the topic of establishing an inclusive workplace so that employees can easily integrate into the culture of the organization.

Employment equity is explored and participants learn strategies for recognizing and valuing cultural and other differences in order to maximize organizational capacity. Participants define diversity from a number of perspectives such as race, gender, and religion and how differences separate us from others.

Upon successful completion of this section you will have demonstrated the ability to:
· Describe the elements of organizational culture that support effective onboarding
· Plan support for emergent gaps in their organizational culture and procedures for onboarding
· Identify measurable benchmarks to prepare their organization for diversity of its employees
· Draft an individual development plan for participation in localized onboarding activities

Employee Engagement and Retention
On the second classroom day, you will learn about onboarding as a process and how to get new employees into their new jobs as quickly and as efficiently as possible. In this section, participants learn what a new employee needs to know including the written and unwritten rules. Participants will develop plans for establishing an inclusive workplace. You’ll examine issues faced by the employee and manager after hire and integration of the employee into the organization’s culture.

Upon successful completion of this section you will have demonstrated the ability to:
· Discuss the connection between diversity management and organizational performance metrics
· Outline the manager’s role in workplace inclusion
· Identify an organization’s unwritten rules
· Describe their own communication style in the context of coaching for diversity management
· Prepare a first draft of their individual development plan for the purposes of becoming a more effective manager in a diverse workplace

HIGH PERFORMANCE TALENT MANAGEMENT
Pre-course: 4 hours online and independent study
Day 1 in the classroom
Independent Study 1: 4-5 hours of online or independent learning between days
Day 2 in the classroom
Independent Study 2: 4-5 hours of online or independent learning between days
Day 3 in the classroom

This is the second course in the Leading an Engaged and Diverse Workforce.
In this course, participants explore inclusive talent management in relation to productivity and employee retention. Recruitment and retention of diverse employees involves all stakeholders, but the focus here is on the manager’s role.

The importance of one’s own culture and practices is examined to ensure the effective integration of new employees. Here there is a focus on two elements of performance management in the workplace—engagement and performance appraisal.

Finally, participants reflect on independent /interdependent cultural orientation, and the potential for overlooking employee talent when there is a difference in cultural orientation.

During this course, you will cover such topics as:
1. Culture and its influence on management practices and on employee performance
2. The benefits of inclusive talent management practices
3. The role of cultural dimensions in talent management effectiveness
4. Use of cultural norms and the impact of networks on employee performance
5. Talent management practices
6. Performance management and formal/informal performance appraisal techniques
7. Unspoken rules and expectations for employee performance
8. Supportive interventions for effective teamwork in a diverse workplace

Upon successful completion students will have demonstrated the ability to:
· Outline inclusive talent management concepts and practices
· Evaluate existing talent management practices and tools used in your own company
· Assess potential for bias in recruitment and hiring practices
· Describe unintended biases in performance appraisal practices
· Identify unspoken rules and expectations for employee performance
· Explain supportive interventions for effective teamwork in a diverse workplace
· Develop measures of success for the manager, the employee, and the workgroup with respect to diversity initiatives

COMMUNICATION IN A DIVERSE WORKPLACE
Pre-course: 4 hours of online or independent learning
Day 1 in the classroom
Independent Study: 4 hours of online or independent learning
Day 2 in the classroom

Communication in a Diverse Workplace
This is the third course in the Leading an Engaged and Diverse Workforce program.

Communication is an on-going, collaborative process.  In this course, participants learn how to maintain open communication channels with a diverse employee group.

Participants explore communication styles, employee engagement and performance.  Time is spent considering the roles and responsibilities of managers and employees related to trust and the impact of cultural dimensions on trust building.

Topics covered:
· Non-verbal communication and communication patterns.
· Employee engagement and its importance to engagement, productivity, and retention.
· Your role as a manager in employee engagement.
· Measures and drivers of employee engagement.
· The manager-employee relationship of trust and engagement.
· Your own cultural dimensions and communication style.
· Practice culturally sensitive approaches to building engagement.
· Unintended bias in communication channels.
· Potential areas and stages of conflict.
· Culturally sensitive approaches for managing and resolving conflict.

Upon successful completion students will have demonstrated the ability to:
· Describe the benefits of inclusive workplace communication
· Define employee engagement and describe its relationship to employee retention and productivity
· Describe elements of communication that help and hinder employee engagement
· Identify potential areas of conflict and some techniques for resolution of those conflicts
· Build a communication road map

Note: This course requires 4 hours of pre-course online and independent learning activities.
You will be sent information on pre-course work once the course is confirmed to run.

Participants will also complete an additional 4 hours of independent study activities prior to Day 2. The independent study activities will be debriefed on Day 2. All activities are dedicated to issues related to effective communication for the manager.

LEADERSHIP FOR TOMORROW'S LEADERS
This is the final course in Leading an Engaged and Diverse Workforce.
Pre-course: 4 hours online and independent study
Day 1 in the classroom
Independent Study 1: 4 hours of online or independent learning between days
Day 2 in the classroom

In this course, participants explore the concept and application of leadership in organizations that are focused on diversity. Through this exploration there are opportunities to develop a better appreciation of one’s own strengths and potential. Managers can be encouraged to become role models in providing leadership in implementing best practices in diversity.

Participants reflect on the readiness of their organizations to embark on and strengthen their diversity leadership practices and how and what they should be able to do as individual managers/supervisors to foster an inclusive workplace.

During this course, you will cover such topics as:
1. Leadership roles and styles
2. Identifying core workplace values
3. Criteria for high-potential employees
4. Barriers for identification of high-potential diverse employees
5. Developing your high potential employees
6. Strategies for developing high potential employees
7. Mentoring in a diverse workplace
8. Overcoming barriers to identification and development of high potential employees
9. Becoming a change agent

Upon successful completion students will have demonstrated the ability to:
· Describe the business case for leadership diversity, from recruitment through employee development
· Assess personal leadership abilities and capacity
· Identify the elements of organization culture that help and hinder leadership in diversity management initiatives
· Outline supportive approaches to coaching and mentoring that enable leadership from within
· Draft recommendations for leadership practices and performance metrics
· Draft your individual development plan for the purpose of becoming a more effective manager in a diverse workplace

Note: This course requires 4 hours of pre-course online or independent learning activities.
You will be sent information on pre-course work once the course is confirmed to run.

During the break between Day 1 and Day 2, learners will complete an additional 4 hours of independent study activities which will be debriefed during Day 2.

Attend This Program If

• You are a front-line or middle manager or are responsible for recruiting or hiring. 
• Your organization wants to leverage diversity and inclusion management.
• You are a human resource professional wishing to build your knowledge in talent management and leadership.


Fees

$3,345 for full program